Frequently asked questions
What are the different odds formats available?
What are the different odds formats available? Pinnacle offer two available odds formats: Decimal odds American odds You can select your preferr...read more
How do I verify my account?
We complete the verification process by validating your account information such as your name, address, date of birth and other details. Depending on your ...read more
What documents do I have to send to verify my account and how can I do it?
To verify your account, we need to have valid proof of identification and residency on file. Any of the following government-issued documents may be us...read more
Why do I need to verify my account?
As part of our standard compliance regulations, Pinnacle is required to ensure that all clients have valid proof of identification and residency on file.read more
Can I change my account currency?
Yes, but only if your account has never been funded. Please contact our Customer Service Department by e-mail at firstname.lastname@example.org including deta...read more
What are the maximum deposit limits?
Maximum deposit limits are displayed per payment method on the Payment Information page. Pinnacle does not set maximum deposit limits for individual cli...read more
How do I request a bank wire withdrawal?
To request a bank wire withdrawal, please sign into your Pinnacle account and select the “Withdraw” option. Please click on the bank wire icon, enter t...read more
What payment methods can be used for deposit and withdraw?
We have earned an industry-leading reputation for providing the quickest payouts online. We work with a carefully selected network of trusted eCommerce part...read more
Why can't I log into my account?
There are several reasons that you may be experiencing difficulty in logging into your account. New account - not yet activated: If you have a newly c...read more
What does "Always accept better odds" mean?
You will find the “Always accept better odds” option under My Account > Preferences > Betting Preferences. When you have enabled (ticked) the &qu...read more
What happens if there is a tie in a teaser?
A tie or "no action" in a standard (Football or Basketball) teaser of three or more teams reduces the teaser to the next lowest number; for examp...read more
How is retirement or disqualification of tennis players treated?
Retirement or Disqualification: 1. Head to Head Matchups: One full set must be completed for money Line wagers to stand. If less than 1 set is completed...read more