Frequently asked questions

What are the different odds formats available?
What are the different odds formats available? Pinnacle offer two available odds formats: Decimal odds American odds You can select your preferr...
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What documents do I have to send to verify my account and how can I do it?
To verify your account, we require valid proof of identification and residency on file. Any of the following government-issued documents may be used to veri...
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Why do I need to verify my account?
As part of our standard compliance regulations, Pinnacle is required to ensure that all clients have valid proof of identification and residency on file.
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Can I change the currency that I use for my Pinnacle account?
If you are yet to deposit to your Pinnacle account, you can contact us and we will change the currency it uses. However, if you have deposited to your ...
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What are the maximum deposit limits?
The maximum deposit limits for each method are displayed on the Payment Information page. 
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How do I request a bank wire withdrawal?
To request a bank wire withdrawal, select the Withdraw option on the Cashier page and choose Bank Wire. Enter the amount you wish to withdraw and complet...
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Why can't I log into my account?
There are several reasons that you may be experiencing difficulty in logging into your account. New account - not yet activated: If you have a newly c...
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What does "Always accept better odds" mean?
You will find the “Always accept better odds” option under My Account > Preferences > Betting Preferences. When you have enabled (ticked) the &qu...
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What happens if there is a tie in a teaser?
A tie or "no action" in a standard (Football or Basketball) teaser of three or more teams reduces the teaser to the next lowest number; for examp...
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How does Pinnacle grade tennis matches in the event of retirement or disqualification?
Pinnacle grades tennis bets in the event of retirement and disqualification as follows: Head-to-head matchups At least one full set of the match must ...
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How does Pinnacle grade Handicap bets in tennis?
The result of a Handicap bet in tennis is calculated by adding up all games won per player and then applying the Handicap. For example, if Player A be...
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What type of files can I upload when verifying my documents?
We support the following formats: JPEG, PNG and PDF. The document must be smaller than 5 MB.
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