To verify your account, we require valid proof of identification and residency on file. Any of the following government-issued documents may be used to verify your name and date of birth as registered to your Pinnacle account:

- Passport

- Driver’s license

- National ID card (front and back copy) 

- Other government-issued ID with signature


We accept any of the below documents as proof of residential address. Please note that these documents must have been issued within the last three months and must clearly display your name and address as  registered to your Pinnacle account:

- Utility / Telephone bill

- Medical bill

- Medical insurance document

- Property receipt

- Lease / Rental agreement

- Bank account statement

- Government documentation

Depending on your chosen deposit method, you may also be requested to provide further supporting documentation. In order to verify credit and debit cards, you must provide the following:

- Photo ID (passport, driver's license or National Identity Card - this is required only once even if you use multiple cards)

- Proof of address (must be issued within the last three months and clearly display your full name and address)

- The front of your card (displaying only the first six and last four digits with any digits inbetween covered)

- The back of your card (with the CVC code covered - please that you card must be signed) 

- Bank statement

You can upload any documents required for verification by selecting Verification under My Account and following the instructions to upload the required documents.