There are several reasons that you may be experiencing difficulty in logging into your account.
New account - not yet activated:
If you have a newly created account, you will need to activate your account by clicking on the activation link that was sent to the email address registered upon sign up. Please check your inbox.
If you did not receive the activation link, please go back to the Sign Up page (click on Join on our Home Page), you’ll be able to ask for a new activation link at the bottom of the page.
Multiple failed login attempts:
If you have made multiple unsuccessful attempts to log in to your account, it may have been suspended for your protection. Please contact Customer Service to get instructions on how to unblock your account.
Additional compliance information required
Your account may have been suspended because we need further documentation on your account to fulfill our Regulatory and International Financial Regulations. This is a fairly standard procedure, please check the inbox of your registered email address, as you should have received an email with further instructions. Once the required documentation has been submitted and approved, your account will be reopened.
If you suspect that you may be experiencing a technical issue with your log in attempts, please take a screenshot of the error (whenever possible making sure that the error message and the URL is clearly visible in the screenshot). Please use the Contact Us feature on the website and we will be able to assist you individually.
As there are several reasons an account may be suspended, we can only outline the most common reasons a customer would have an issue logging in. Please check the inbox of your registered email address, as you should have received an email with any additional details. If you are still unable to log in to your registered Pinnacle account, please contact us and we will be able to assist you individually.